Shipping & Returns
Industrial-grade logistics for trade, fabricators and DIY. Dispatch from our depot network direct to every state and territory.
When your order leaves us
In-stock items
Picked and packed at our workshop. Contact us for current lead times.
Cut-to-size orders
Cut and finished to your measurements, then dispatched. Lead time confirmed with your order.
Custom fabrication
Lead time confirmed at quote stage, typically 5–10 business days.
Do I qualify for free shipping?
Enter your postcode to check if you're in a free-shipping metro zone for orders over $500 ex GST.
You qualify for free shipping!
Orders over $500 ex GST ship free to your metro postcode — the offer applies to your whole order.
Start shoppingStandard shipping applies
Live freight quotes calculated at checkout for your area.
Free metro shipping applies to your whole order over $500 ex GST to Brisbane, Sydney & Melbourne metro postcodes.
Free Shipping – Online Orders
Free metro shipping is available on eligible Perspex Online orders over $500 ex GST to qualifying Brisbane, Sydney and Melbourne metro postcodes.
This offer applies to products purchased directly through the Perspex Online website, including standard products and cut-to-size orders placed using our online calculators.
Orders that include a custom display case are not eligible and ship at standard freight rates, even when ordered online.
Custom & Manually Quoted Work
Free shipping does not apply to custom or manually quoted work handled by an HB Plastics Group factory or sales team.
This includes, but is not limited to:
- Custom fabrication
- Vacuum forming
- CNC routing or machining
- Laser cutting
- Plastic welding
- Custom-made components or assemblies
- Custom cut-to-size work requiring manual quoting or consultation
- Any order quoted directly by Holland Plastics, P&M Plastics, EXP Plastics, or another HB Plastics Group business
Where an order requires manual quoting, technical consultation, drawings, fabrication assessment or other direct involvement from our factory or sales team, freight will be quoted separately and the Perspex Online free-shipping promotion will not apply, regardless of the order value or delivery postcode.
If an order contains both eligible Perspex Online products and manually quoted/custom fabrication work, freight charges may apply to the entire order.
Free-shipping eligibility is determined by Perspex Online / HB Plastics Group at the time the order is placed or quoted.
Freight zones & lead times
Live freight quotes calculated at checkout for all standard postcodes.
| Zone | Lead time | Notes |
|---|---|---|
| QLD Metro | 1–2 business days | Brisbane, Gold Coast, Sunshine Coast |
| NSW / VIC / SA / ACT | 3–5 business days | Sydney, Melbourne, Adelaide, Canberra |
| WA / NT | 5–10 business days | Includes Perth, Darwin |
| TAS | 5–7 business days | Bass Strait crossing |
| Regional / Remote | Quoted at checkout | Live carrier freight quotes |
Where your order ships from
Our head office is on the Gold Coast, where we cut, fabricate and dispatch. We also hold stock at our own depots in Brisbane, Sydney, Melbourne and Adelaide, and deliver to every state and territory.
We dispatch from whichever location can supply your order. That is not always the one nearest you, and not always the same one twice. Depots hold stock for despatch and are not open to the public - collection is from the Gold Coast only, and we do not publish depot addresses.
It makes no difference to your price or to the freight you were quoted. The transit times above assume dispatch from a location holding your stock - if we have to move material first, we will tell you.
Orders that arrive in parts
An order can be filled from more than one depot, so it may reach you as separate consignments on different days. Where we split an order for our own operational reasons, you are not charged extra freight for it.
Before reporting a shortage, please check your paperwork for a second consignment already on its way. If anything is genuinely missing, tell us and we will trace it.
Shipped with Australia's leading couriers
Every order ships fully tracked. We book freight through Australia's major carriers — Team Global Express, Aramex, Couriers Please, Allied Express, TNT and Mainfreight — to get your acrylic, polycarbonate and engineering plastics delivered fast, nationwide.
What's returnable, what's not
Damaged in transit
Photograph on receipt and tell us - we'll arrange a replacement.
Faulty material
Manufacturing defects put right under the consumer guarantees - repair, replacement or refund.
Wrong item shipped
Return label provided. Full refund or correct item dispatched.
Return address
We dispatch from several depots, so we give you the correct return address in writing with your authorisation. Never post to the consignment-note address.
Custom cut-to-size
Non-returnable unless faulty (cut to your specifications).
Change of mind
Full, uncut sheet only: return within 14 days, unused, at your freight cost. 25% restocking fee. Email us first for a return authorisation.
Cancelling an order or asking for a refund
Cancellations and refund requests must be sent in writing to enquiries@perspexonline.com.au, quoting your order or invoice number. A cancellation takes effect only when we acknowledge it by return email - a phone call does not stop work on your order.
Uncut stock we have not dispatched can be cancelled for a full refund. Once material is cut to your measurements, or fabrication has started, we cannot refund it. Full detail is in sections 6 and 7 of our Terms & Conditions.
Your rights under Australian Consumer Law
Nothing on this page limits your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded. If there is a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss. If the failure is not major, we will repair, replace or refund at our option. These rights are not limited to a fixed period after purchase. See section 9 of our Terms & Conditions.
We replace it.
Photograph the damage as soon as you open the package and tell us - we'll arrange a replacement and organise the return.
Report damaged delivery
Add a few photos and what arrived broken - we'll arrange a replacement and organise the return.
Speak to our logistics team.
Bulk freight, custom crating, palletised dispatch - we'll quote it.